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ROI/Secureworks

Posted 2011-04-26.


ROI has again been requested by Secureworks to assist with their
corporate recruitment efforts.

Secureworks provides managed IT security services to enterprises
throughout the US and internationally. Winners of numerous industry
awards, they have just been acquired by Dell, and are anticipating
even stronger growth in the coming year.

We are reaching out in advance of the upcoming graduation season to
get the word out to career center staff, students, and instructors in
the IT and Network Security arena, to identify the top quartile grads
with an interest in the technology security field as a career path.

Security analysts and specialists work out of 1 of the 4 US locations:
Myrtle Beach, Atlanta, Chicago or Providence, RI, monitoring and
analyzing data from the networks of enterprise clients.

For more experienced career professionals, we also have needs for
Firewall/ Device Engineers, Project Managers, Logistics analysts,
Trainers, Researchers, and Consultants.

Baseline skills include a clear and specific interest in the security
field.  Strength in multiple operating systems, both Windows and
*nix. Strong understanding of network topology, layers, protocols,
etc. Good communication and teamwork/interpersonal skills.

Our top prior recruits have been top quartile GPA students with
security concentrations, members of Cyber Defense Competition teams,
individuals who have built their own linux servers or personal
systems, or otherwise demonstrated particular interest in network
security through deeper coursework, special projects, or personal
activities.

About ROI:

ROI specializes in focused technology recruiting for primarily US
clients.  Focus areas include Healthcare Applications, Network
Security, and other Information Technology disciplines. We typically
recruit for experienced career professionals (5 years or more).

Unfortunately we do not have other positions available for new college
grads other than those noted here.

Would appreciate having this information shared as appropriate within your
organization. Please let me know if we should update or add to our
distribution list.

Interested candidates please contact me below. Preferred contact
method is resume via email.

JOB DESCRIPTION: Security Operations Analyst

Dell SecureWorks is a market leading provider of world-class
information security services with over 2,800 clients worldwide
spanning North America, Latin America, Europe, the Middle East and the
Pacific Rim. Organizations of all sizes, including more than ten
percent of the Fortune 500, rely on Dell SecureWorks to protect their
assets, improve compliance and reduce costs. The combination of strong
client service, award-winning security technology and experienced
security professionals makes Dell SecureWorks the premier provider of
information security services for any organization. Positioned in the
Leaders Quadrant of Gartners Magic Quadrant for MSSPs, Dell
SecureWorks has also won SC Magazine's "Best Managed Security Service"
award for 2006, 2007, 2008 & 2009.

POSITION SUMMARY

Security Analysts perform real-time log analysis to provide network
and data security for Dell SecureWorks client leveraging Dell
SecureWorks Sherlock technology platform. Analysts provide excellent
client service while evaluating the type and severity of security
events by making use of packet analyses, and an in-depth understanding
of exploits and vulnerabilities. Resolve client issues by taking the
appropriate corrective action, or following the appropriate escalation
procedures. Document all client communications. Work in a team
environment and monitor the health and wellness of security devices on
our clients networks.

Preferred Technical Experience:

   Significant experience with Linux, TCP/IP, UNIX, NT, IP Routing
   Firm understanding of regular expressions
   Understanding of database structure and queries
   Understanding of basic network services, vulnerabilities and attacks
   Good knowledge of NDIS platforms, as well as exploits and
   vulnerabilities

Essential Duties & Responsibilities

   Respond to inbound phone and electronic requests for technical
   assistance
    with Dell SecureWorks products
   Manage all customer situations in a professional manner with
   emphasis on
    customer satisfaction
   Configuration and troubleshooting of Dell SecureWorks iSensor and
    associated infrastructure
   Assess incident severity and escalate to the next level as needed
   Keep customers abreast of changes in status during issue resolution
   Set clear expectations and provide timely follow-up to customers as
    appropriate
   Utilize internal guidelines for effective call processing and
   escalation
    and client service
   Interact with network intrusion detection devices and other security
    systems via proprietary and commercial consoles, both local and remote

Additional Responsibilities

   Must be able to manage customer accounts and confidently communicate
    technical information to Dell SecureWorks client base
   Maintain keen understanding of evolving Internet threats to ensure the
    security of Dell SecureWorks Client networks
   Learn prerelease products in the area(s) of support responsibility
   in order
    to support them when released
   Write technical articles for internal knowledge base
   Participate in knowledge sharing with other analysts and develop
   customer
    solutions efficiently
   Coordinate or participate in individual or tem projects to ensure
   quality
    support for our clients
   Perform other essential duties as assigned

Knowledge, Skills, & Abilities

   Must have strong written and verbal communication skills
   Customer Service background and good written and verbal communication
    skills
   Cisco Security Agent experience is a plus
   Attention to detail and great organizational skills
   Good interpersonal, and organizational skills, as well as phone and
    customer service skills
   Ability to maintain focus while performing in depth log analysis

Education and Experience:

   Bachelor's Degree or equivalent in Computer/Electrical Engineering or
    Computer Science or equivalent work experience.

Desirable:

   three or more of experience as Network Intrusion Analyst
   Experience / Knowledge of Cisco NIDS devices
   Experience / Knowledge of Cisco Security Agents, Cisco Pix , ASA or
    CheckPoint Firewalls desirable
   Experience / Knowledge of variety of Intrusion Detection platforms
   Experience with VPN, SSL, other encryption methodology / technology
   a plus

Certifications Desired

   CCNA, CCSP, CSPFA Certifications a plus
   GIAC, GCIA, GCIH, GCFW, GHTO, GSEC or similar certification desirable

Please make note of the new phone numbers.

John Popowski
President
ROI Recruiting
john@roirecruiting.com
www.roirecruiting.com
work 843-235-1173
cell 843-283-3961